Frequently Asked Questions
Listed below are some of the most common questions our customers ask. If you still can't find what you need, feel free to contact us.
When is my bill due?
Bills are always due on the 27th of the month.
What are my payment options?
You can drop your payment off at the office, in the drop box at the office or you can mail your payment to our office. We also have Auto Draft and online payment options here on our website
Can I pay my bill online?
Yes, we offer online bill pay. The information can be found HERE.
Can I make a payment over the phone?
No, we do not accept payments over the phone.
Can I pay with my credit/debit card?
We are not set up to take debit or credit card payments in the office, but you can pay with a credit or debit card here on our website.
If I come in to start a new membership, how soon will my water be turned on?
The field techs require at least 24 hours for a work order.
What information do you need when I come in to start a new membership?
We will require an administration fee of $100.00 Administration Fee which can be paid online from the home page "new customer".
What should I do if I experience low pressure?
Please check all of your faucets inside and outside of the residence to determine if the pressure is only in one area. Check your water softener to make sure it is cycling correctly. If your low pressure is throughout the entire dwelling then call Watson Water for assistance.
What should I do if I have an after-hours emergency?
Call the office number 812-246-5416, select option #6 and your call will be forwarded to the on call field tech.
Will there be a charge for an after-hours service run?
There is a $50 service run fee for all after-hours service run calls. If it is determined that the issue belongs to Watson Water Co., the fee will be waived.
I have a water softener, what is the hardness of the water?
The hardness is 22 grain.
Is fluoride present in our water?
Naturally occuring fluoride is found in our water at about .2 ppm.
The addition of fluoride to water is regulated by the EPA and IDEM. Watson Water only adds fluoride when mandated by these agencies.
I had a leak, can I get an adjustment on my bill?
If the leak is on the outside of the residence you can come into the office and fill out a Bill Adjustment Form. Please bring the invoice showing the leak has been repaired so we can make a copy. Watson Water will not grant adjustments to water bills more than 45 days old and will not make adjustments to more than one monthly bill per year.
Freqently Asked Questions About Water Main Breaks:
Why did the water main break?
There are many factors that cause a water main to break. Weather, age, location, quality of the installation and other utilities are just a few.
How long will I be out of service?
There is not a standard time frame for an outage or repair. Each main break or emergency is different; we need time to assess the problem and take action. We often try to give an estimated time but it is just an estimate.
Why does it take longer to find some water main breaks than others?
There are many factors that make it difficult to locate water main breaks. Not all water mains are in developed areas, subdivisions, neighborhoods or roadsides. There are water mains in areas that do not have paved road, often times field technicians walk the area or walk the water line to find the location of the break. This is a time consuming task, Watson has an estimated 110 miles of water mains in its system.
Why aren’t the repairs started immediately after the water main break is found?
Factors in starting the repairs: Mobilizing equipment and crews, Watson must wait until 811 personnel arrive on sight to mark the locations of all other utilities. Electric, phone, cable TV, gas, and sewer near the water main break must be located before excavation can begin. Often their response time is good, but they do have a 3 hour emergency window to locate the work sight for other utilities.
Why do some water mains take longer to repair than others?
Size and location are a factor in repair time. Watson has a range of 2 inch to 20 inch diameter water mains in its system. A water main in a subdivision or neighborhood is much easier located and isolated than a water main not in a populated area.
Why can’t I get through when I call or why doesn’t someone call back when I leave a message during an emergency?
The number of customers affected by a water emergency is the number of calls Watson will field. If you are 1 of 100 customers affected by a water emergency the percentage is much higher that your call will be received, than if you are 1 of 2,000 or 1 of 6,000 callers.