|Listed below are some of the most common questions our customers ask. If you still can't find what you need, contact us through email.
When is my bill due?
Bills are always due on the 27th of the month.
What are my payment options?
can drop your payment off at the office, in the drop box at the office
or you can mail your payment to our office. We also have Auto Draft,
online payment options here on our website (payment options tab above)
and you can call in payments to (855) 338-8641.
Can I pay my bill online?
We do offer a service, IPAY Solutions. The information can be found HERE.
Can I make a payment over the phone?
You can by calling our (855) 338-8641 and following the prompts.
Can I pay with my credit/debit card?
are not set up to take debit or credit card payments in the office, but
you can here on our website just go to the (payment options) tab
If I come in to start a new membership, when will my water be turned on?
The field techs require at least 24 hours for a work order.
What information do you need when I come in to start a new membership?
We will need a copy of a photo ID and your $100 membership fee (cash, check or money order).
What should I do if I experience low pressure?
check all of your faucets inside and outside of the residence to
determine if the pressure is only in one area. Check your water
softener to make sure it is cycling correctly. If your low pressure is
throughout the entire dwelling then call Watson Water for assistance.
What should I do if I have an after-hours emergency?
Call the office number 812-246-5416, select option #6 and your call will be forwarded to the on call field tech.
Will there be a charge for an after-hours service run?
is a $50 service run fee for all after-hours service run calls. If it
is determined that the issue belongs to Watson Water Co., the fee will
I have a water softener, what is the hardness of the water?
The hardness is 22 grain.
I had a leak, can I get an adjustment on my bill?
the leak is on the outside of the residence you can come into the
office and fill out a Bill Adjustment Form. Please bring the invoice
showing the leak has been repaired so we can make a copy. Watson Water
will not grant adjustments to water bills more than 45 days old and
will not make adjustments to more than one monthly bill per year.
Freqently Asked Questions About Water Main Breaks:
Why did the water main break?
are many factors that cause a water main to break. Weather, age,
location, quality of the installation and other utilities are just a
How long will I be out of service?
is not a standard time frame for an outage or repair. Each main break
or emergency is different; we need time to assess the problem and take
action. We often try to give an estimated time but it is just an
Why does it take longer to find some water main breaks than others?
are many factors that make it difficult to locate water main breaks.
Not all water mains are in developed areas, subdivisions, neighborhoods
or roadsides. There are water mains in areas that do not have paved
road, often times field technicians walk the area or walk the water
line to find the location of the break. This is a time consuming task,
Watson has an estimated 110 miles of water mains in its system.
Why aren’t the repairs started immediately after the water main break is found?
in starting the repairs: Mobilizing equipment and crews, Watson must
wait until 811 personnel arrive on sight to mark the locations of all
other utilities. Electric, phone, cable tv, gas, and sewer near the
water main break must be located before excavation can begin. Often
their response time is good, but they do have a 3 hour emergency window
to locate the work sight for other utilities.
Why do some water mains take longer to repair than others?
and location are a factor in repair time. Watson has a range of 2 inch
to 20 inch diameter water mains in its system. A water main in a
subdivision or neighborhood is much easier located and isolated than a
water main not in a populated area.
Why can’t I get through when I call or why doesn’t someone call back when I leave a message during an emergency?
number of customers affected by a water emergency is the number of
calls Watson will field. If you are 1 of 100 customers affected by a
water emergency the percentage is much higher that your call will be
received, than if you are 1 of 2,000 or 1 of 6,000 callers.